FAQs

Frequently Asked Questions

PAYMENT

1. How do I pay for my order? 

You can use any credit card or Shopify Payments to check out. Both are trusted and secure payment solutions. 

 

SHIPPING

1. What are my shipping options?
We offer shipping via USPS for a flat rate fee of $5.99. 

2. How soon will my order be processed?

We will process and ship your order within 1-3 business days of receiving it. Orders placed before 12pm EST will be shipped on the same business day. Orders placed after 12pm EST will ship the following business day. Please note that any orders placed on Friday after 12pm EST through Sunday will be processed and shipped on Monday. Once your items are packed and received by USPS Flor de Luna Shop is not responsible for the package. All claims for missing packages must be done on USPS.COM.

3. When will I receive my order? 

Once it's shipped, you can expect to receive it within 3-5 days for domestic orders, and 2-3 weeks for international orders. International shipping time varies depending on the clearance customs in different countries.

We're happy to accommodate expedited shipping requests, but we do ask that you let us know in advance and provide an additional cost to cover the rush. A tracking number will also be provided for your order.

 

AFTER THE ORDER IS PLACED

1. What is the Store Returns Policy?

All returns need to be approved beforehand. We do not provide cash refunds. We will accept exchanges within 5 days of the original purchase date with a valid receipt and all tags attached. We will accept returns for store credit only within 5 days of the original purchase date with a valid receipt and all tags attached. 

2. Should I know anything else about the Online Return Policy?

  • Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
  • Damaged, defective, or incorrect items must be reported within 5 days of delivery.

3. What happens if I want to cancel my order?

Regrettably, we cannot cancel or make changes to your order including, but not limited to:

  • Canceling your order or specific items
  • Changing your billing or shipping address
  • Changing payment method
  • Changing shipping method
  • Changing the color/size of items(s)
  • Addition or removal of item(s)
  • Changing or adding a discount code
  • Addition or removal of a gift card

For whatever reason, if you would no longer wish to keep your order, you are able to request approval for a store credit.

4. What if something is wrong with my order?

If you have a problem with an order from this store, please get in touch with us directly at info@zalunapr.com ASAP and we will be more than happy to help you!